Dryer Vent Cleaning Service Agreement
& Terms of Service
This Dryer Vent Cleaning Service Agreement & Terms of Service (the “Agreement”) is entered into by and between Iowa
Repair Center LLC, including its affiliated entities, subsidiaries, divisions, trade names, and DBAs, including Iowa
Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent
Cleaning, and SURGE (collectively, the “Company”), and the customer, tenant, occupant, property owner, landlord, property
manager, agent, or other person requesting, approving, paying for, or authorizing service (the “Customer”).
This Agreement must be signed, checked, accepted, approved, or otherwise agreed to before any dryer vent cleaning,
dryer-related service, inspection, disconnection, reconnection, limited repair, or related work begins.
By signing, checking an acceptance box, scheduling service, approving service by text, approving service by email,
electronically signing, or permitting work to begin, the Customer confirms that they have read, understood, and voluntarily
agree to be bound by this Agreement.
This Agreement is intended to be interpreted and enforced to the fullest extent permitted by law.
1. Customer Information
First and last name:
Job Number:
2. DEFINITIONS
For purposes of this Agreement:
“Company” means Iowa Repair Center LLC. References to owners, members, managers, employees, agents,
representatives, technicians, affiliates, subsidiaries, trade names, and DBAs are included only for purposes of applying the
rights, defenses, limitations, disclaimers, and obligations in this Agreement, and do not create any personal liability where
none otherwise exists under applicable law.
“Customer” means the person or entity requesting, approving, accepting, or paying for service, including any tenant,
occupant, property manager, landlord, agent, account holder, or other person who authorizes the service or accepts
responsibility for payment.
“Accessible” means visible and reachable without opening walls, ceilings, floors, chases, roof structures, or other
concealed areas, and without demolition, reconstruction, or structural alteration.
“Standard Service” means the dryer vent cleaning service described in Section 4.
“Additional Work” means any work beyond Standard Service that is separately approved and may include limited
accessible vent-related tasks, if offered and accepted by the Company.
“Written Approval” includes paper signature, electronic signature, typed name, checkbox acceptance, text message
approval, email approval, online acceptance, or other recorded approval accepted by the Company.
“Addendum A” means the Company’s Limited 14-Day Workmanship Guarantee Addendum, which is incorporated into this
Agreement for standard service visits unless a separate No-Guarantee Waiver is issued and accepted before work begins
for the specific service visit.
“No-Guarantee Waiver” means the Company’s separate standalone no-guarantee agreement, if issued, signed, checked,
electronically accepted, or otherwise approved by the Company and the Customer for a specific service visit.
3. AUTHORITY TO AUTHORIZE SERVICE AND ENTRY
The person signing or accepting this Agreement represents that they are at least eighteen (18) years old and have
authority, permission, or other authorization to request the service, grant access to the property, and approve the charges
related to the work.
If the signer is a tenant, occupant, property manager, agent, or other non-owner, the signer represents that they have
authority or permission from the appropriate person to approve the service. The Company may rely on the signer’s
apparent authority unless the Company has actual notice that the signer lacks authority.
If the signer lacks actual authority, the signer shall be personally responsible for payment, to the fullest extent permitted by
law, for services they requested, approved, or accepted.
The Customer authorizes the Company to enter the property and perform the service requested or approved, including
moving the dryer, disconnecting and reconnecting the vent transition duct, and performing limited accessible vent-related
tasks reasonably necessary to complete the job.
The Customer is responsible for providing a safe, sanitary, accessible, and legally serviceable work environment. The
Customer will secure pets, clear pathways, and remove or protect fragile, valuable, or breakable items near the work area
before service begins, unless the Company agrees otherwise in writing.
The Company may refuse, limit, delay, or stop service if conditions are unsafe, unsanitary, hostile, hazardous, inaccessible,
or otherwise noncompliant. If service is refused or stopped for those reasons, charges for trip time, labor, diagnosis, access
attempts, or work already performed remain due to the extent permitted by law.
4. SCOPE OF STANDARD DRYER VENT CLEANING SERVICEStandard Service is limited to accessible dryer vent cleaning and related incidental access work.
Standard Service may include:
•
removal of accessible lint, debris, and obstructions from accessible portions of the dryer vent system
•
use of tools selected by the Company, including brushes, vacuums, air tools, and related cleaning equipment
•
moving the dryer as reasonably necessary
•
disconnecting and reconnecting the dryer vent transition duct
•
accessing the exterior vent termination if accessible
•
cleaning accessible vent sections
•
checking visible airflow when practical
•
making limited visual observations of accessible components
Standard Service does not include:
•
opening walls, ceilings, floors, chases, attics, crawlspaces, roofs, or other concealed areas
•
engineering analysis
•
code compliance certification
•
fire safety certification
•
appliance repair unrelated to venting
•
demolition or reconstruction
•
concealed access work
•
full-system redesign
•
replacement of concealed ducting
•
system approval or any guarantee of performance, safety, or compliance
Dryer vent cleaning is a maintenance service only. It is not a promise of a safe system, compliant system, problem-free
dryer performance, or fire prevention.
The Company does not perform emergency response, fire suppression, gas leak response, mold remediation, pest control,
asbestos abatement, or hazardous materials remediation.
5. LIMITED WORKMANSHIP GUARANTEE; NO GUARANTEE OF RESULTS
The Customer understands that dryer vent cleaning and any related service do not guarantee improved dryer performance,
shorter dry times, elimination of moisture, elimination of lint accumulation, correction of airflow problems, or prevention of
fire, mold, water damage, or other loss.
Drying problems may be caused by appliance defects, heating failures, moisture sensor issues, blower wheel problems,
crushed ductwork, disconnected ductwork, excessive duct length, poor duct design, roof terminations, exterior caps, bird
guards, pest nests, hidden obstructions, building defects, or other conditions outside the scope of cleaning.
EXCEPT AS EXCLUDED IN A WRITTEN, SEPARATE NO-GUARANTEE WAIVER ACCEPTED BEFORE WORK BEGINS
FOR THE SPECIFIC SERVICE VISIT, THE COMPANY PROVIDES A LIMITED 14-DAY WORKMANSHIP GUARANTEE AS
SET FORTH IN ADDENDUM A. THIS GUARANTEE APPLIES ONLY TO THE COMPANY’S WORKMANSHIP IN THE
SPECIFIC ACCESSIBLE SERVICE PERFORMED AND DOES NOT GUARANTEE RESULTS, SAFETY, CODE
COMPLIANCE, OR FIRE PREVENTION.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES AND
CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, IF AND
TO THE EXTENT SUCH WARRANTIES OR CONDITIONS APPLY TO SERVICE TRANSACTIONS UNDER APPLICABLE
LAW.
THE COMPANY MAKES NO PROMISE OR GUARANTEE OF ANY PARTICULAR RESULT, INCLUDING BUT NOT LIMITED
TO IMPROVED AIRFLOW, FASTER DRYING, ELIMINATION OF ALL LINT, CORRECTION OF ALL DEFECTS, CODE
COMPLIANCE, SAFETY, OR FIRE PREVENTION, UNLESS THE COMPANY EXPRESSLY STATES OTHERWISE IN A
WRITTEN WARRANTY, ADDENDUM, OR OTHER WRITTEN DOCUMENT SIGNED OR OTHERWISE ACCEPTED BY THE
CUSTOMER AND APPROVED BY THE COMPANY.
The Company does not guarantee that the dryer or vent system is safe to use after service. The Company does not
guarantee that all fire risks have been eliminated.
6. NO INSPECTION, CERTIFICATION, OR PROFESSIONAL CODE REVIEW
The Company’s cleaning, diagnosis, recommendation, reconnection, or limited repair work does not constitute an
inspection, certification, approval, or warranty of any dryer, vent system, utility connection, building component, or related
installation.
The Customer is solely responsible for ensuring that the dryer, dryer vent system, gas connection, water connection,
electrical connection, and related property conditions comply with all applicable laws, building codes, manufacturer
specifications, insurance requirements, and safety standards.
The Company does not act as a code inspector, fire inspector, engineer, plumber, electrician, gas utility representative,
building official, or safety certifier.
Any recommendation provided by the Company is based only on visible and accessible conditions observed at the time of
service and is not a guarantee that hidden defects or hazards do not exist.
7. ADDITIONAL WORK AND LIMITED VENT-RELATED SERVICES
The Company may, at its discretion, perform Additional Work such as replacing transition ducts, clamps, connectors,
exterior vent covers, or correcting obvious accessible restrictions.
Any Additional Work must be approved by the Customer before the work is performed, unless the Customer has provided
prior written authorization for such work. Additional Work may be included in the quoted service or billed separately,
depending on the scope and approval.
The Company does not routinely perform full vent system redesign, concealed duct replacement, wall or ceiling demolition,
attic duct replacement, roof modifications, or full code-compliant system upgrades. If any such work is performed at all, it is
limited, non-engineered service only and does not constitute a certification or guarantee.
8. UTILITY SHUT-OFFS AND UTILITY-RELATED RISKS
Technicians may need to move the dryer, unplug it, shut off gas, disconnect or reconnect a gas connector, or disconnect or
reconnect steam hoses in order to access or service the dryer and vent system.
Utility shutoffs, valves, gas connectors, water hoses, electrical outlets, cords, fittings, clamps, and connections may be old,
corroded, brittle, seized, improperly installed, leaking, loose, or defective before the Company arrives.
The Customer understands and agrees that normal movement, disconnection, or reconnection may reveal or contribute to
failure of pre-existing conditions. To the fullest extent permitted by law, the Company is not responsible for damage caused
by pre-existing defects, defective parts, age, corrosion, improper installation, or inaccessible utility connections, unless
caused by the Company’s gross negligence or willful misconduct.
If a gas, water, or electrical condition appears unsafe, the Company may refuse or discontinue service and may
recommend that the Customer contact the utility company, landlord, licensed plumber, licensed electrician, or other
appropriate professional.
9. UNSAFE DRYER OR UNSAFE VENT SYSTEM
If the technician determines, observes, or reasonably suspects that the dryer, vent system, utility connection, gas
connection, water connection, electrical connection, or related condition may be unsafe, the Customer agrees to follow the
technician’s safety instructions.
The Company may advise the Customer not to use the dryer until repairs, replacement, or further evaluation has been
completed by an appropriate professional.
If the Customer chooses to use the dryer or vent system after being advised not to do so, the Customer assumes the risk of
resulting damage or loss, except to the extent caused by the Company’s gross negligence or willful misconduct.
10. CUSTOMER DUTY TO FOLLOW SAFETY INSTRUCTIONS
The Customer agrees to follow reasonable written or verbal safety instructions provided by the Company, including
instructions to:
•
stop using the dryer
•
repair or replace venting
•
discontinue use of flexible foil or plastic ducting
•
•
•
correct crushed or disconnected ducting
correct improper exterior venting
contact a licensed contractor
•
•
contact the gas utility
contact a plumber
•
contact an electrician
•
contact a landlord
•
obtain further evaluationIf the Customer ignores or refuses safety instructions, the Customer assumes the risk of resulting damage or loss to the
fullest extent permitted by law.
11. PRE-EXISTING CONDITIONS
The Company is not responsible for failures, damage, restrictions, hazards, or unsafe conditions caused by age, wear, poor
maintenance, improper installation, manufacturer defects, prior repairs, non-code materials, hidden construction defects,
animal activity, pest nests, building design, excessive vent length, crushed ducting, disconnected ducting, roof
terminations, clogged exterior covers, missing dampers, improper slope, moisture accumulation, mold, corrosion, or other
pre-existing conditions.
The technician’s observations are limited to visible and accessible conditions at the time of service. The Company does not
guarantee detection of all defects, hazards, restrictions, or unsafe conditions.
The Customer confirms that all information provided about the dryer, vent system, prior service, property conditions, and
symptoms is accurate to the best of their knowledge.
12. MOVING THE DRYER AND APPLIANCE MOVEMENT RISK
Dryer vent cleaning often requires moving the dryer away from the wall. The Customer understands that appliance
movement and access work involve some risk of incidental cosmetic wear or disturbance to surrounding surfaces.
The Customer agrees to clear the work area and protect fragile or valuable items before service begins, unless the
Company agrees otherwise in writing. The Company will use reasonable care when moving, positioning, or accessing the
dryer and surrounding area.
During normal service, incidental cosmetic effects may occur despite reasonable care, including minor scratches, scuffs,
dents, marks, or disturbance to floors, walls, cabinets, trim, doors, baseboards, appliances, washers, dryers, glass lids,
panels, controls, hoses, cords, or nearby surfaces. Tight spaces, old finishes, fragile materials, and pre-existing wear may
increase that risk.
To the fullest extent permitted by law, the Company is not responsible for minor cosmetic damage or incidental wear
resulting from normal and reasonable appliance movement, positioning, or access, except to the extent caused by the
Company’s gross negligence or willful misconduct.
The Company does not remove doors, modify trim, cut countertops, remove flooring, alter cabinets, alter structures, or
perform construction work to access the dryer or vent system. If access is restricted, unsafe, or not reasonably available,
service may be limited, refused, or discontinued, and charges may still apply to the extent permitted by law.
13. DRYER DISASSEMBLY AND APPLIANCE-RELATED SERVICE
During dryer vent cleaning, the Company may recommend or perform limited dryer-related service, including but not
limited to removing panels, cleaning accessible internal lint, inspecting accessible dryer components, checking airflow,
diagnosing dryer performance complaints, or performing appliance repair related to airflow, heating, noise, or operation.
Any dryer disassembly or appliance-related work carries risk. Screws, panels, clips, trim, wiring, sensors, brittle plastic,
aged components, corroded fasteners, or previously damaged parts may break or fail during normal service.
The Company is not responsible for failure of aged, brittle, weakened, previously damaged, improperly installed, or
defective dryer components unless caused by gross negligence or willful misconduct.
Dryer-related service does not guarantee that all appliance defects will be identified or corrected. Dryer performance
problems may require separate appliance diagnosis or repair and may be billed separately.
14. STEAM DRYERS AND WATER CONNECTIONS
Some dryers are connected to water lines for steam functions. Water valves, hoses, fittings, adapters, and connections may
be old, corroded, seized, brittle, leaking, improperly installed, or defective before service begins.
If the Company disconnects, reconnects, moves, touches, or works near any water connection, the Customer accepts the
risk that leaks or failures may occur during or after service.
To the fullest extent permitted by law, the Company is not responsible for water leaks, flooding, moisture damage, wall
damage, flooring damage, cabinet damage, mold, or related losses caused by aged, defective, seized, improperly
installed, or Customer-supplied components, unless caused by gross negligence or willful misconduct.
The Customer is responsible for monitoring the area after service and promptly addressing any leak, drip, moisture, or
water issue.
15. GAS DRYERS
Gas dryers carry inherent risks, including gas leaks, ignition risk, fire, explosion, and carbon monoxide risk.
The Company may need to move a gas dryer, shut off gas, disconnect a gas connector, reconnect a gas connector, or
check for obvious gas concerns as part of access or service.
The Company does not modify gas piping, extend gas lines, relocate gas lines, repair main shutoffs, perform pressure
testing, certify gas systems, or guarantee gas system safety.
If a gas odor, gas leak concern, unsafe gas connection, or questionable gas condition is present, the Company may refuse
or discontinue service and may advise the Customer to contact the gas utility, landlord, licensed plumber, or licensed HVAC
professional.
To the fullest extent permitted by law, the Company is not responsible for gas leaks, ignition, fire, explosion, carbon
monoxide issues, property damage, utility failure, or related losses caused by pre-existing, aged, defective, improper, or
unsafe gas connections, unless caused by gross negligence or willful misconduct.
16. ELECTRICAL CONNECTIONS AND POWER
The Company may need to unplug or move the dryer’s electrical cord or work near electrical outlets, cords, breakers,
receptacles, or wiring.The Company is not responsible for electrical issues caused by loose outlets, damaged cords, improper wiring, overheated
receptacles, improper voltage, missing grounding, overloaded circuits, defective breakers, prior improper installation, or
other pre-existing electrical conditions, except to the extent caused by gross negligence or willful misconduct.
The Company does not perform electrical repair, wiring modification, outlet replacement, breaker work, electrical
inspection, or electrical code certification.
If an electrical condition appears unsafe, the Company may refuse or discontinue service and advise the Customer to
contact a licensed electrician.
17. VENT MATERIALS, HIDDEN DEFECTS, AND WORSENING OF PRE-EXISTING CONDITIONS
Dryer vent systems may contain flexible foil ducting, plastic ducting, thin metal ducting, rigid metal ducting, semi-rigid
ducting, concealed joints, taped connections, screws, clamps, improper materials, or deteriorated components.
Cleaning equipment may reveal or worsen pre-existing defects. Ducting may tear, collapse, separate, disconnect, dent,
loosen, shift, or fail during normal cleaning due to age, brittleness, improper installation, hidden damage, or prior poor
workmanship.
The Customer acknowledges that cleaning attempts may temporarily worsen an existing blockage, shift debris, compact
lint, or expose previously hidden restrictions. This may result in reduced airflow, increased restriction, or the need for
additional cleaning, repair, or replacement.
If concealed ducting disconnects inside a wall, ceiling, floor, attic, crawlspace, or other hidden area, the Customer is
responsible for repair, access, reconstruction, and any related costs, except to the extent caused by the Company’s gross
negligence or willful misconduct.
The Company is not responsible for repair of concealed ducting, wall openings, siding removal, drywall repair, roofing
repair, masonry repair, window repair, reconstruction, or any other work required to access or repair hidden vent
components, unless required by law due to the Company’s gross negligence, willful misconduct, or other non-waivable
legal fault.
18. EXTERIOR VENT COVERS, ROOF VENTS, PEST GUARDS, AND TERMINATIONS
Exterior vent covers, roof vents, wall caps, louvers, screens, pest guards, cages, dampers, and terminations may be brittle,
clogged, painted shut, improperly installed, inaccessible, damaged, or defective.
The Company is not responsible for breakage, failure, looseness, missing parts, poor airflow, improper design, pest entry,
water entry, or restricted airflow caused by exterior vent components or terminations, except to the extent caused by gross
negligence or willful misconduct.
The Company may recommend replacement or removal of improper screens, guards, or covers, but the Customer is
responsible for authorizing and paying for corrective work.
If repair or replacement requires specialized work, including roofing, siding, masonry, structural, or concealed access work,
the Customer is responsible for hiring and paying the appropriate third-party contractor.
19. EXTERIOR ACCESS, LADDER USE, ROOF WORK, SIDING, AND GUTTERS
Dryer vent cleaning may require exterior access, including ladder use, climbing ladders, accessing roofs, walking on
roofing materials, working near or on siding, and servicing exterior vent terminations.
The Customer understands that ladders, roofs, siding, gutters, fascia, soffit, trim, and related surfaces may be aged, brittle,
slippery, weak, unstable, loose, or otherwise unsafe.
The Company may refuse, delay, limit, or discontinue exterior or roof-related service at any time if conditions are unsafe,
including steep roofs, wet or icy conditions, unsafe ladder placement, poor ground conditions, weather conditions, unstable
surfaces, or any condition that presents a risk of injury or property damage.
To the fullest extent permitted by law, the Company is not responsible for incidental effects of normal exterior access or
service, including minor scuffing, displacement, wear, shingle granule loss, or damage to siding, gutters, fascia, soffit, trim,
roofing materials, or related exterior surfaces, except to the extent caused by the Company’s gross negligence or willful
misconduct.
The Customer is solely responsible for maintaining safe property conditions. If unsafe property conditions, hidden structural
defects, defective roofing, defective siding, defective gutters, defective windows, defective structural components, unsafe
access conditions, or Customer negligence contribute to technician injury, property damage, incomplete service, or service
refusal, the Customer assumes responsibility to the fullest extent permitted by law.
If service is refused or discontinued for safety reasons, charges for trip time, labor, diagnosis, access attempts, or work
already performed remain due to the extent permitted by law.
If repair or replacement requires specialized work, including roofing, siding, masonry, structural, or concealed access work,
the Customer is responsible for hiring and paying the appropriate third-party contractor.
20. PEST, NEST, BIOLOGICAL, MOLD, MOISTURE, AND HAZARDOUS CONDITIONS
Dryer vents may contain bird nests, rodent nests, insects, animal debris, feces, mold, mildew, moisture, decomposing
material, lint, dust, insulation, construction debris, or other contaminants.
The Company does not perform pest control, mold remediation, biohazard cleanup, asbestos abatement, hazardous
material handling, or environmental remediation.
The Company may refuse or discontinue service if pest, biological, hazardous, unsanitary, unsafe, or contaminated
conditions are present. In such cases, charges for trip time, labor, diagnosis, access attempts, or work already performed
remain due to the extent permitted by law.
If animals, birds, rodents, insects, or other pests are present within the vent system and become dislodged, released,
disturbed, or enter the home during service, the Company is not responsible for capture, removal, cleanup, pest control,
wildlife removal, property damage, contamination, or related costs, except to the extent caused by gross negligence or
willful misconduct.
If mold, suspected mold, hazardous biological material, or unsafe environmental conditions are identified at any time, the
Company reserves the right to immediately stop or refuse service until the Customer provides clearance from a qualified
remediation or environmental professional.
The Company shall not be responsible for any alleged spread, disturbance, or release of mold, spores, contaminants, or
hazardous materials, except to the extent caused by gross negligence or willful misconduct.
21. INCOMPLETE SERVICE AND SERVICE LIMITATIONSService may be incomplete, limited, or unsuccessful due to inaccessible venting, long duct runs, roof terminations, hidden
obstructions, damaged ducting, poor installation, unsafe conditions, inability to move the dryer, seized utility connections,
tenant access issues, locked areas, weather, ladder limitations, animal activity, or other conditions outside the Company’s
control.
Payment is for the scheduled service, labor, time, travel, access attempt, diagnosis, and professional effort. Payment does
not guarantee a completed cleaning, restored airflow, improved performance, or a safe system.
If service cannot be completed due to conditions outside the Company’s control, all service fees remain due to the extent
permitted by law.
22. CUSTOMER RESPONSIBILITY AFTER SERVICE
After service, the Customer is responsible for monitoring dryer operation and watching for unusual smells, heat, moisture,
gas odor, water leaks, airflow issues, error codes, long dry times, excessive heat, lint accumulation, or any other concern.
The Customer is responsible for regular maintenance, future cleanings, repair of unsafe conditions, replacement of
defective vent materials, and continued safe use of the dryer and vent system.
If the Customer believes the Company’s workmanship was defective, the Customer must notify the Company in writing
within the time period required by Addendum A or any separately executed written warranty or no-guarantee document
approved by the Company.
The Company’s responsibility ends once the technician departs from the property, except for any express written warranty
or legal obligation that survives completion of service.
23. INSPECTION AND ACCEPTANCE
Before the technician departs, the Customer should inspect the dryer, vent connection, surrounding work area, floors, walls,
cabinets, visible utilities, exterior vent area, accessible exterior surfaces, and service area and report any concerns, visible
damage, incomplete work, or dissatisfaction directly to the technician.
The Customer understands and agrees that the Company’s inspection, observations, and service are limited to visible and
accessible conditions at the time of service. The Company is not responsible for hidden defects, concealed conditions, pre-
existing damage, or issues not reasonably discoverable during the service visit, except to the extent caused by the
Company’s gross negligence or willful misconduct.
If the Customer fails to raise a concern before departure, the Company may treat the work as accepted as to visible and
reasonably observable conditions present at the time of service. This does not waive claims for hidden defects, concealed
conditions, or issues not reasonably discoverable during the service visit, except as otherwise limited by law.
Photographic or video documentation obtained by the Company may be used to confirm the condition of the property and
service area at the time of service and to evaluate any later claim under Addendum A, if applicable.
24. PHOTO, VIDEO, AND BODY CAMERA CONSENT
The technician may take photos or video of the dryer, vent system, exterior vent, utility connections, work area, access
conditions, before-and-after conditions, exterior access areas, roof areas, siding, gutters, ladder placement areas, and any
relevant property conditions for documentation, quality control, safety, training, insurance, and dispute resolution purposes.
The technician may wear a body camera that records audio and video during the service appointment for safety, security,
quality control, documentation, and dispute resolution purposes.
By allowing service to proceed, the Customer provides express consent to such recording and documentation to the extent
permitted by law. If separate consent is required by law and is not given, the Company may decline or discontinue service.
Any audio or video recordings made by the Customer may not be edited, altered, misrepresented, or used out of context in
any dispute.
25. PAYMENT TERMS, AUTHORIZATION, AND DISPUTES
Payment is due at or before completion of service unless otherwise agreed in writing.
The Customer authorizes the Company to charge the Customer’s selected payment method for all authorized charges,
including diagnostic fees, service fees, cleaning fees, labor, parts, materials, approved Additional Work, trip charges,
cancellation fees, and no-show fees.
All payments for diagnostic fees, service fees, cleaning fees, labor, trip charges, access attempts, and completed or
attempted services are final and non-refundable except as otherwise required by law or expressly stated in writing by the
Company.
The Customer agrees that dissatisfaction with the result, continued drying issues, continued airflow restrictions, worsened
restrictions, refusal to follow recommendations, incomplete service caused by property conditions, inaccessible venting,
unsafe conditions, pest conditions, exterior access limitations, roof access limitations, or disagreement with the technician’s
assessment does not automatically entitle the Customer to a refund, credit, chargeback, or free additional service.
If the Customer has a concern about the charges, the Customer agrees to contact the Company first and allow a
reasonable opportunity to review and resolve the issue before initiating a chargeback or payment dispute, except where
prohibited by law.
If the Customer initiates a chargeback or payment dispute for services properly rendered or attempted, and the dispute is
determined to be unauthorized, unfounded, or brought in bad faith, the Customer agrees to reimburse the Company for the
disputed amount and any reasonable fees or costs incurred in responding to the dispute, including bank or processor fees,
collection costs, arbitration costs, and reasonable attorney’s fees, to the extent permitted by applicable law and card
network rules.
The Customer agrees to pay all costs of collection, including reasonable attorney’s fees, court costs, arbitration fees, and
collection agency fees, incurred by the Company in enforcing payment obligations, to the extent permitted by law.
26. LIMITATION OF LIABILITYCONSPICUOUS NOTICE
TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR GROSS NEGLIGENCE, WILLFUL
MISCONDUCT, OR LIABILITY THAT CANNOT LEGALLY BE LIMITED OR WAIVED, THE COMPANY SHALL
NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE
DAMAGES, INCLUDING LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF OPPORTUNITY, OR
LOSS ARISING FROM BUSINESS INTERRUPTION.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM
ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY THE
CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
NOTHING IN THIS AGREEMENT LIMITS OR WAIVES LIABILITY THAT CANNOT LEGALLY BE LIMITED OR
WAIVED UNDER APPLICABLE LAW.
All services are provided AS IS and AS AVAILABLE unless a specific written warranty expressly approved by the
Company in writing applies, such as Addendum A or another Company-approved written warranty.
The Company shall not be responsible for costs charged by third-party contractors hired by the Customer to
correct conditions arising from pre-existing defects, hidden conditions, inaccessible conditions, unsafe conditions,
or normal service risks described in this Agreement.
27. INDEMNIFICATION
To the fullest extent permitted by law, the Customer agrees to indemnify, defend, and hold harmless the Company,
including its owners, members, managers, agents, technicians, employees, affiliates, subsidiaries, DBAs, and
representatives, from and against claims, losses, liabilities, costs, and reasonable attorney’s fees arising out of or relating
to:
•
the Customer’s use or continued use of the dryer or vent system after service
•
pre-existing defects or hidden conditions not caused by the Company
•
improper installation or maintenance not performed by the Company
•
unsafe utilities or inaccessible components not caused by the Company
•
failure to follow technician recommendations or safety instructions
•
inaccurate or incomplete information provided by the Customer
•
claims by tenants, landlords, occupants, guests, insurers, buyers, sellers, or other third parties based on matters not
caused by the Company’s gross negligence or willful misconduct
•
unsafe roof, ladder, exterior, or access conditions created or maintained by the Customer or a third party
This indemnification obligation survives completion of service.
The Customer is not required to indemnify the Company for the Company’s own gross negligence, willful misconduct, or
other non-waivable liability under applicable law.
28. DISPUTE RESOLUTION, GOVERNING LAW, MEDIATION, AND ARBITRATION
CONSPICUOUS NOTICE
This Agreement is governed by the laws of the State of Iowa, without regard to conflict-of-law rules.
The Customer and the Company agree that any dispute, claim, or controversy arising out of or relating to this Agreement,
the services performed, the charges for those services, or the relationship between the parties shall first be addressed in
good faith and, if not resolved, through mediation before arbitration.
Good-Faith Notice of Dispute
Before filing any formal proceeding, the party raising a dispute shall give the other party written notice describing the issue
and the relief requested. The parties shall attempt to resolve the dispute informally for at least fifteen (15) days after notice
is received.
Mediation
If the dispute is not resolved informally, either party may request mediation. The parties will attempt mediation in Polk
County, Iowa, unless they agree otherwise in writing. If the dispute is not resolved within thirty (30) days after a written
request for mediation, either party may proceed to arbitration.
Binding Arbitration
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this Agreement or the
services performed shall be resolved by final and binding arbitration before a single neutral arbitrator under the then-
current American Arbitration Association Consumer Arbitration Rules, except as modified by this Agreement and to the
extent those rules are applicable.
No Small Claims Court
The parties expressly waive the right to bring or maintain any dispute in small claims court, and agree that all disputes
subject to this Agreement shall be resolved exclusively by informal resolution, mediation, and binding arbitration, and not
in small claims court, except to the extent that such a waiver is not enforceable under applicable law.
Limited Court ProceedingsAny court action shall be limited to actions to compel arbitration, stay litigation pending arbitration, confirm or vacate an
arbitration award, or seek temporary injunctive relief as expressly allowed below. Any such court action shall be brought in
Polk County, Iowa, unless the law requires otherwise.
Temporary Injunctive Relief Only for True Emergencies
Either party may seek temporary injunctive relief in court only for a true emergency that cannot reasonably wait for
arbitration, such as to prevent immediate and irreparable harm, preserve property, or maintain the status quo pending
arbitration. This exception does not permit either party to use court as a substitute for arbitration for ordinary payment
disputes, service complaints, fee disputes, or claims for money damages.
Fees and Costs
Each party will bear its own attorney’s fees unless the arbitrator determines otherwise or applicable law requires otherwise.
The arbitrator may award fees and costs only as permitted by law and the arbitration rules.
Class Action Waiver
To the fullest extent permitted by law, the Customer waives the right to participate in any class action, collective action, or
representative action.
Jury Trial Waiver
To the fullest extent permitted by law, the Customer and the Company knowingly and voluntarily waive the right to a jury
trial for any dispute not required to be decided by arbitration.
29. ELECTRONIC SIGNATURE CONSENT
The Customer agrees that electronic signatures, typed names, checkbox confirmations, text-message approvals, email
approvals, digital signatures, initials, or other electronic acknowledgments have the same legal force and effect as
handwritten signatures under the E-SIGN Act and applicable Iowa law.
The Customer consents to receive communications, invoices, receipts, estimates, service confirmations, agreements, and
notices electronically.
30. SEVERABILITY
If any provision of this Agreement is found invalid, unlawful, or unenforceable, the remaining provisions shall remain in full
force and effect.
Any invalid provision shall be interpreted, limited, or modified only to the minimum extent necessary to make it enforceable
while preserving the original intent of the Agreement.
31. ENTIRE AGREEMENT; NO ORAL MODIFICATIONS
This Agreement represents the entire understanding between the Customer and the Company regarding dryer vent
cleaning, dryer-related service, limited vent work, exterior vent work, roof access, ladder access, and related services. It
supersedes prior verbal or written statements, discussions, advertisements, website language, estimates, text messages,
emails, or representations regarding the service.
This Agreement is intended to be read together with Addendum A. If a separate No-Guarantee Waiver is issued and
accepted before work begins for a specific service visit, that waiver controls only for that visit and only to the extent stated in
the waiver. If no separate No-Guarantee Waiver applies, Addendum A applies to the job.
No oral statement, promise, recommendation, estimate, opinion, or representation by the technician or Company modifies,
waives, or expands the terms of this Agreement or any addendum unless reflected in a written document approved by the
Company.
Any modification must be in writing and approved by the Company.
Failure by the Company to enforce any provision shall not constitute a waiver of that provision or any other right.
32. AGREEMENT PRIORITY
If the Customer signs or accepts another Company document related to the same service, including a settlement
agreement, release, separate No-Guarantee Waiver, addendum, or other written amendment, all documents shall be
interpreted together and enforced to the maximum extent permitted by law.
If there is a conflict, the following order of control applies:
Any executed Settlement Agreement and Release
Any executed separate No-Guarantee Waiver
Any executed Addendum A
This Dryer Vent Cleaning Service Agreement & Terms of Service
Any estimate, invoice, work order, receipt, text message, email, or other job-specific document, but only to the extent it does
not conflict with the documents above
Any executed separate No-Guarantee Waiver controls only for the specific service visit it covers and only to the extent it
conflicts with Addendum A or this Agreement for that job. This No-Guarantee Waiver controls for the specific service visit
identified in the document and supersedes Addendum A to the extent stated therein.
If two documents conflict on the same issue and were signed at different times, the most recent signed writing specifically
addressing the issue controls, to the extent permitted by law.
No estimate, invoice, receipt, technician note, or oral statement shall modify this Agreement unless it is a written
amendment approved by the Company.
33. CUSTOMER SIGNATURE
By signing, approving service, or allowing work to begin, the Customer acknowledges that they have read, understood,
and voluntarily agree to all terms of this Agreement, including the limitation of liability, assumption of risk, payment terms,
documentation consent, and binding arbitration provisions.
By checking this box, I specifically acknowledge Sections 5, 6, 8, 9, 10, 12, 17, 19, 20, 23, 24, 25, 26, 27, and
28, including the fact that any separate No-Guarantee Waiver must be signed or otherwise accepted before work
begins to apply to a specific service visit, the disclaimer of implied warranties to the fullest extent permitted by
law, and the fact that no particular performance, safety, code compliance, or fire-prevention outcome is
guaranteed unless expressly provided in writing.
Signature:
Signed Date: (MM/DD/YYYY)
34. SIGNATURE CERTIFICATION
By signing, the individual affirms that the signature provided is their own, that they are at least eighteen (18) years of age,
and that they have full legal authority to authorize service, approve charges, grant access, and bind themselves and, if
applicable, their household, business, or the person or entity they represent to this Agreement, to the fullest extent
permitted by law.
Any mark placed in the signature field shall constitute the signer’s legally binding signature, to the fullest extent permitted
by law.
35. COMPANY NOTICE
This Agreement is the property of Iowa Repair Center LLC. Unauthorized reproduction or use is prohibited.
Rev. 04/2026 – Iowa Repair Center LLC
This Agreement is the property of Iowa Repair Center LLC and its authorized brands, trade
names, and DBAs. Unauthorized reproduction or use is prohibited.
ADDENDUM A
LIMITED 14-DAY WORKMANSHIP GUARANTEE - DRYER VENT CLEANING
This Addendum A (“Addendum”) is incorporated into and made part of the Dryer Vent Cleaning Service Agreement & Terms
of Service between Iowa Repair Center LLC, including its affiliated entities, subsidiaries, divisions, trade names, and
DBAs, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning,
Surge Dryer Vent Cleaning, and SURGE (collectively, the “Company”), and the customer identified in the service
agreement (the “Customer”).
This Addendum applies only to dryer vent cleaning services described in this Agreement and does not apply to appliance
repair or any other service provided by the Company.
This Addendum applies to standard service visits unless a separate written No-Guarantee Waiver is issued and accepted
before work begins for the specific service visit.
1. LIMITED WARRANTY COVERAGE
If the Customer notifies the Company in writing within fourteen (14) calendar days after the service date that the Company
failed to properly perform the specific accessible cleaning or other service purchased, the Company will, at its option,
return to the property and conduct a reasonable re-inspection, which may include camera inspection, photo
documentation, video documentation, or other documentation methods selected by the Company.
If the Company determines that it did not complete the specific accessible service purchased due solely to its own
workmanship, the Company will re-perform the affected portion of the accessible service at no additional labor charge.
2. WHAT THIS ADDENDUM DOES NOT COVERThis Addendum does not apply to, and the Company shall have no obligation for:
(a) pre-existing, concealed, hidden, deteriorated, brittle, crushed, disconnected, loose, taped, corroded, improperly
installed, damaged, or defective venting or components;
(b) venting that separates, collapses, disconnects, leaks, tears, opens, or fails during or after service due to age,
deterioration, improper installation, hidden damage, weak tape, loose joints, or prior poor workmanship;
(c) any condition not caused by the Company’s gross negligence or willful misconduct;
(d) concealed ducting, walls, ceilings, floors, roofs, drywall, siding, insulation, framing, or any other hidden area;
(e) any repair, replacement, reconstruction, opening, demolition, access work, or cosmetic restoration;
(f) normal re-accumulation of lint, debris, moisture, restriction, or airflow loss after service;
(g) customer misuse, neglect, failure to follow technician recommendations, or later third-party work;
(h) any guarantee of airflow, drying performance, safety, code compliance, or fire prevention; or
(i) any claim that the dryer or vent system will remain connected, function properly, or remain free from future failure.
3. CUSTOMER OBLIGATIONS
To make a claim under this Addendum, the Customer must:
(a) notify the Company in writing within fourteen (14) calendar days after the service date;
(b) provide the service address, date of service, and a description of the claimed issue;
(c) allow the Company a reasonable opportunity to inspect and, if applicable, cure the issue before hiring another
contractor for the same alleged defect;
(d) make the property reasonably accessible for re-inspection; and
(e) preserve the condition of the work area and vent system to the extent reasonably possible.
4. EXCLUSIVE REMEDY
The Customer’s exclusive remedy for a covered workmanship claim under this Addendum is re-inspection and, if
warranted in the Company’s sole judgment, re-performance of the affected accessible service at no additional labor
charge.
No refund, wall repair, concealed repair, reconstruction, replacement of hidden ducting, or third-party contractor expense is
included under this Addendum unless expressly agreed in a separate written document signed by an authorized
representative of the Company.
5. NO WAIVER OF OTHER AGREEMENT TERMS
Except as expressly stated in this Addendum, all other terms, exclusions, limitations, disclaimers, liability limits, payment
terms, dispute resolution provisions, and customer responsibilities in the Dryer Vent Cleaning Service Agreement & Terms
of Service remain in full force and effect.
If there is any conflict between this Addendum and the Dryer Vent Cleaning Service Agreement & Terms of Service
regarding workmanship claims covered by this Addendum, this Addendum controls only to the extent of that specific
conflict.
6. CUSTOMER ACKNOWLEDGMENT
By signing, checking, electronically accepting, or otherwise agreeing to the Dryer Vent Cleaning Service Agreement &
Terms of Service, the Customer acknowledges that this is a limited workmanship re-inspection guarantee only, not a results
warranty, not a safety warranty, not a code-compliance warranty, and not a promise to repair concealed venting or structural
damage.