Workmanship Guarantee

Appliance Repair – 14 Day Limited Workmanship Guarantee

This Addendum is incorporated by reference into the Appliance Repair Service Agreement & Terms of Service and forms an inseparable part of that agreement.

This Addendum applies only to appliance repair services described in this Agreement and does not apply to dryer vent cleaning or any other service provided by the Company.

Iowa Repair Center LLC, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent Cleaning, and SURGE, and any affiliated entities, subsidiaries, divisions, trade names, and DBAs associated with those brands, collectively referred to in this Addendum as the “Company,” provides a 14-Day Limited Workmanship Guarantee on the part installed by the Company and the labor involved in installing that part correctly.

The Company guarantees the part and the installation of that part — not the Customer’s reported symptom. Workmanship does not include diagnostic accuracy, confirmation of root cause, or assurance that the installed part will resolve all symptoms, and the persistence of a symptom does not constitute a failure of workmanship.

If the part installed by the Company is found to be defective, or if there is an issue directly caused by the installation of that part within 14 days of the service date, the Company will return and correct that specific issue at no additional labor charge.

Defective parts will be replaced under the manufacturer’s warranty whenever possible. If the part is not covered by warranty or is non-returnable, the Customer is responsible for the cost of the replacement part at standard retail pricing.

If the appliance continues to have the same symptom (such as noise, cooling issues, heating issues, vibration, leaking, etc.) but the cause is different, or if any other component fails, this is considered a new and separate repair. Standard diagnostic, labor, and parts charges will apply. Mechanical appliances often contain multiple worn or failing components, and replacing one component does not guarantee that all symptoms will be resolved or that the appliance will return to “like-new” condition.

Certain repairs may be excluded from this Guarantee when noted in writing at the time of service, such as customer-requested work performed against technician recommendations or repairs for which the customer signs a No-Guarantee Waiver.

This Guarantee does not apply to repairs performed under manufacturer warranty or third-party protection plans, which are governed by their own terms and require all follow-up requests to be submitted to the warranty provider. It also does not apply to unrelated, new, or undiagnosable issues; failures occurring after the original repair; or damage caused by misuse, neglect, improper installation by others, or failure to follow manufacturer recommendations.

All labor charges, diagnostic fees, and services are final. Refunds are not offered.

By accepting service, the Customer acknowledges and agrees to this 14-Day Limited Workmanship Guarantee and understands the inherent limitations of diagnosing and repairing complex mechanical appliances.

Dryer Vent Cleaning – Limited 14-Day Workmanship Guarantee

This Addendum A (“Addendum”) is incorporated into and made part of the Dryer Vent Cleaning Service Agreement & Terms of Service between Iowa Repair Center LLC, including its affiliated entities, subsidiaries, divisions, trade names, and DBAs, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent Cleaning, and SURGE (collectively, the “Company”), and the customer identified in the service agreement (the “Customer”).

This Addendum applies only to dryer vent cleaning services described in this Agreement and does not apply to appliance repair or any other service provided by the Company.

This Addendum applies to standard service visits unless a separate written No-Guarantee Waiver is issued and accepted before work begins for the specific service visit.

1. LIMITED WARRANTY COVERAGE

If the Customer notifies the Company in writing within fourteen (14) calendar days after the service date that the Company failed to properly perform the specific accessible cleaning or other service purchased, the Company will, at its option, return to the property and conduct a reasonable re-inspection, which may include camera inspection, photo documentation, video documentation, or other documentation methods selected by the Company.

If the Company determines that it did not complete the specific accessible service purchased due solely to its own workmanship, the Company will re-perform the affected portion of the accessible service at no additional labor charge.

2. WHAT THIS ADDENDUM DOES NOT COVER

This Addendum does not apply to, and the Company shall have no obligation for:

(a) pre-existing, concealed, hidden, deteriorated, brittle, crushed, disconnected, loose, taped, corroded, improperly installed, damaged, or defective venting or components;

(b) venting that separates, collapses, disconnects, leaks, tears, opens, or fails during or after service due to age, deterioration, improper installation, hidden damage, weak tape, loose joints, or prior poor workmanship;

(d) concealed ducting, walls, ceilings, floors, roofs, drywall, siding, insulation, framing, or any other hidden area;

(e) any repair, replacement, reconstruction, opening, demolition, access work, or cosmetic restoration;

(f) normal re-accumulation of lint, debris, moisture, restriction, or airflow loss after service;

(g) customer misuse, neglect, failure to follow technician recommendations, or later third-party work;

(h) any guarantee of airflow, drying performance, safety, code compliance, or fire prevention; or

(i) any claim that the dryer or vent system will remain connected, function properly, or remain free from future failure.

3. CUSTOMER OBLIGATIONS

To make a claim under this Addendum, the Customer must:

(a) notify the Company in writing within fourteen (14) calendar days after the service date;

(b) provide the service address, date of service, and a description of the claimed issue;

(c) allow the Company a reasonable opportunity to inspect and, if applicable, cure the issue before hiring another contractor for the same alleged defect;

(d) make the property reasonably accessible for re-inspection; and

(e) preserve the condition of the work area and vent system to the extent reasonably possible.

4. EXCLUSIVE REMEDY

The Customer’s exclusive remedy for a covered workmanship claim under this Addendum is re-inspection and, if warranted in the Company’s sole judgment, re-performance of the affected accessible service at no additional labor charge.

No refund, wall repair, concealed repair, reconstruction, replacement of hidden ducting, or third-party contractor expense is included under this Addendum unless expressly agreed in a separate written document signed by an authorized representative of the Company.

5. NO WAIVER OF OTHER AGREEMENT TERMS

Except as expressly stated in this Addendum, all other terms, exclusions, limitations, disclaimers, liability limits, payment terms, dispute resolution provisions, and customer responsibilities in the Dryer Vent Cleaning Service Agreement & Terms of Service remain in full force and effect.

If there is any conflict between this Addendum and the Dryer Vent Cleaning Service Agreement & Terms of Service regarding workmanship claims covered by this Addendum, this Addendum controls only to the extent of that specific conflict.

6. CUSTOMER ACKNOWLEDGMENT

By signing, checking, electronically accepting, or otherwise agreeing to the Dryer Vent Cleaning Service Agreement & Terms of Service, the Customer acknowledges that this is a limited workmanship re-inspection guarantee only, not a results warranty, not a safety warranty, not a code-compliance warranty, and not a promise to repair concealed venting or structural damage.

In the event of any conflict between this page and any executed service agreement, addendum, waiver, or signed service document, the executed agreement controls.

Appliance Repair

Dryer Vent